During the selection process, we will take all the time you need to be certain that you LOVE your new bicycle for years to come. However, we know things do come up from time to time and we want you to be able to buy from us with confidence.
New Bikes, Installed car carriers and Burley Trailers can be exchanged for up to 14 days from purchase for store credit in the full amount of purchase price. Special orders are not returnable.
Accessories can be returned for up to 30 days for exchange or full refund.
Parts can be returned for up to 30 days for full refund, provided they have not been installed and are still in new, unmolested condition.
Used Bikes can only be returned for store credit. We guarantee the quality of our used bikes for 30 days from purchase and will be happy to re adjust them during that time.
Bikes left for service are subject to storage fees if not picked up within 30 days and after 60 days can be sold to recover repair and storage costs.
If you are ever unhappy with our Maintenance department results, just let us know, we would be happy to fight those gremlins out of your ride, and if we just can't fix it we will refund your labor charges. Parts installed are non refundable.